Help & FAQs
Need help? We've put together a handy FAQ section for you. If you can't find an answer to your question below, feel free to contact our fantastic customer service team.
/blogs/frequently-asked-questions/returns
![Returns]()
Returns
Uncertain about our returns policy or need to know how long your refund will take? read more
/blogs/frequently-asked-questions/trade-1
![Trade]()
Trade
We work with Interior Designers, Architects, Developers and specifiers with trade accounts. If you would like to know more please read on! read more
/blogs/frequently-asked-questions/gift-vouchers
![Gift Vouchers]()
Gift Vouchers
Do we do them? Yes! Here's how! read more
/blogs/frequently-asked-questions/delivery
![Delivery]()
Delivery
Questions about our deliveries? Hopefully we have the answers for you here! read more
/blogs/frequently-asked-questions/bulbs
![Product & technical questions]()
Product & technical questions
Unsure which bulb you need? How the heck do you choose the right shade? Changing flex lengths, plugs, sizes - the list goes on so... read more
/blogs/frequently-asked-questions/what-bulbs-are-the-shades-rated-for
![Orders]()
Orders
How can I place my order? read more