This policy describes how Pooky Lighting Limited collects and maintains information about you and how we collect information about your actions whilst on our websites. By using this website you acknowledge and agree that your personal data may be processed in accordance with this policy. However, if you would prefer to use the website WITHOUT allowing Pooky to collect and maintain information about you, then all you need to do is amend the settings in your browser and we will no longer be able to collect this information. Please be aware that restricting our ability to collect information may impact the functionality of a website. Many of the interactive functions offered by websites are dependent on cookies and disabling or blocking cookies can prevent these services from working or reduce their usefulness. Refer to our Cookie Policy for further information.

1. How we use your information

The terms of this privacy notice will apply to all information collected about:

Visitors to the Pooky website
People who use our services, such as those subscribing to our mailing lists
Visitors to the Pooky website who complete an enquiry form/ contact application/ request we act upon any information or request provided to us; our customers filling in forms, or by corresponding with us by phone or e-mail, who make payments by card or otherwise.

Information we may collect from you
Information you give us. You may give us information about yourself by filling in forms on our site or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to receive our newsletters, purchase our products/services, participate in our social media channels, or take part in a competition, promotion or survey.
Information we collect about your visit to our site. When you visit our site, we may automatically collect certain information. This information is used by us so we can analyse data such as where our customers come from, what technology they use to access the site, which parts of the site they visit, where they spend the most time and how the site performed during your visit. The overwhelming proportion of this data is anonymised.

The information we collect includes the following:
Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, device used, time zone setting, browser plug-in types and versions, operating system and platform;
Information about your visit to our site, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.
We also work closely with third parties (including, for example suppliers of technical, payment and delivery services, advertising networks, analytics providers, search information providers) and may receive information about you from them

Disclosure of your information
We do not share your personal information with any other parties so that they can market their products to you. We may share your information as required with business partners, suppliers and sub-contractors for the performance of any contract we enter into with them. For example:
Advertising networks that require data to select and serve Pooky adverts relevant to you and others. This is most commonly anonymised data.
Analytics and search engine providers that assist us in the improvement and optimisation of our site
Payment providers, so that they can process payments that you have implemented for any of our products, online or by telephone
Delivery companies, so that they can fulfil the delivery of your order with Pooky.

If we are under a duty to disclose or share your personal data in order to comply with any legal obligation; This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
We will only share relevant information with these parties; all such providers are under obligation to ensure your information is kept private. We do not knowingly partner with any parties with less than an excellent track record and sound policies in these areas.